Business Analyst

Job Summary

Administers program and maintains program status of variable inter-related projects that must be completed on time and within budget. Generates reports, as necessary Provides departmental support as necessary. Facilitates the efficient operation of the department and maintains excellent relationships with others.

Job Responsibilities

• Manages day-to-day functions and care of the Asset Protection and Business Continuity Programs, specializing in particular area of expertise, but cross functional in handling of all area programs, when necessary. Works closely with project teams and requesters to understand goals and objectives of programs, clarifies requests and requirements. Recommends and maintains program priorities for team and communicates priority to requesters. Identifies duplicate requests and recommends project/request consolidation when appropriate. Assists in the development, documentation and maintenance of program plans, program status, and reporting and resolution of issues and risks.
• Prepares and distributes weekly, monthly and quarterly reports and other documentation for senior leadership. Collects, maintains, and distributes information from project teams and business unit personnel to facilitate communication.
• Responds to questions from customers, Walgreen personnel, and vendors regarding programs and other related issues. Takes ownership of programs and understands programs in order to provide answers, direction, status and resolution on incoming questions.
• Administers department support on various projects and related tasks, to include, creating PowerPoint presentations, creating and maintaining Excel files and Access databases.
• Approves and resolves billing issues / invoice processing. Approves service requests within approval limits.
• Ensures Walgreens’ compliance with security and fire permit and licensing requirements. Works with local municipalities to make sure all fire permits and licensing are in place and on file where applicable.
• Administers programs to ensure timely delivery and implementation of updates and additions.
• Identifies errors/process deficiencies in billing and program areas and recommends/implements solutions. Makes recommendations on process improvement
• Indirectly manages team members in order to ensure projects are completed on time and within budget.
• Makes recommendations on budget/planning. Recommends vendors for new or replacement contracts. Reviews/receives RFPs for consideration. Sets up new contracts and contract changes, as necessary.

About Walgreens
Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

Basic Qualifications

• Bachelor’s Degree OR High School Diploma / GED and at least 3 years project coordination experience.
• Experience working with individuals at all levels of the organization.
• Experience building and maintaining relationships within a team
• Experience identifying and implementing process improvements
• Basic email and internet explorer skills (sending, receiving, and organizing communications).
• Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
• Experience developing ways of accomplishing goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary.
• Basic level skill in Microsoft Excel (for example: opening a workbook, inserting a row, selecting font style and size, formatting cells as currency, using copy, paste and save functions, aligning text, selecting cells, renaming a worksheet, inserting a column, selecting a chart style, inserting a worksheet, setting margins, selecting page orientation, using spell check and/or printing worksheets).
• Basic skill level in Microsoft PowerPoint (for example: inserting, rearranging, hiding and deleting slides, navigating between slides, increasing list level, adding, centering and editing text, changing views, inserting a table or a note, moving objects, printing outline view and/or running a slide show).
• Basic level skill in Microsoft Word (for example: opening a document, cutting, pasting and aligning text, selecting font type and size, changing margins and column width, sorting, inserting bullets, pictures and dates, using find and replace, undo, spell check, track changes, review pane and/or print functions).
• Willing to travel up to 10% of the time for business purposes (within state and out of state).

Preferred Qualifications
The ideal candidate will bring strong technical expertise, operational awareness, and clear, effective communication skills. Preferred qualifications and areas of interest include:

• In-depth understanding of CCTV, Intrusion, and Fire Life Safety (FLS) systems commonly deployed in retail environments.
• Ability to read and interpret mechanical building drawings and plans, with an emphasis on identifying CCTV, Intrusion, and FLS components, system layouts, and equipment placement within retail spaces.
• Foundational knowledge of nationally recognized codes and standards governing CCTV, intrusion, and fire alarm systems.
• Basic project management skills, including support for timelines, deliverables, prioritization, and cross‑functional coordination.
• Experience working within work-order management platforms, such as ServiceNow, ServiceChannel, or comparable systems.
• Familiarity with alarm monitoring software, such as Master-Mind or similar technologies.
• Understanding of P&L management principles, particularly as they relate to General Non‑For‑Resale (GNFR) budget categories.
• Working knowledge of Master Service Agreements (MSAs) and Lease Agreements, including the ability to validate service-related charges and distinguish operational responsibilities between landlords and tenants.
• Awareness of the differences between operating expenses (OpEx) and capital expenses (CapEx) and how each applies within a retail operational environment.
• Strong verbal and written communication skills, with the ability to convey information clearly, professionally, and effectively.
• Proficiency in Microsoft 365 applications, particularly Excel, Outlook, PowerPoint, and Teams.
• Ability to collaborate effectively with internal stakeholders, external service providers, and Authorities Having Jurisdiction (AHJs) while maintaining a professional, solutions‑oriented approach.
• Capability to support the department’s weekly escalation process, ensuring timely, accurate follow‑up and issue resolution.
• Ability to prepare or contribute to status reports, providing updates on key initiatives, risks, or project milestones for team visibility and senior leadership review.

We will consider employment of qualified applicants with arrest and conviction records.
Salary Range: $63100 - $101200 / Salaried