Senior Systems / IT Operations Engineer I - Manufacturing

Address: 108 WILMOT RD,DEERFIELD,IL,60015-05145-01108-2

ID de la oferta 1628570BR

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Job Summary:

We're looking for a Senior Systems / IT Operations Engineer to play a pivotal role in maintaining, developing, and implementing strategic IT initiatives that directly impact our critical manufacturing operations across a large, multisite footprint. This role involves leading highly complex, strategic, and high-risk assignments with clear short-to-mid-term outcomes. You'll utilize your independent judgment and collaborative agile team skills to devise creative solutions, continuously refining our operational frameworks to ensure optimal performance and reliability.

Job Responsibilities:

Performs and implements the daily operational activities of the Technology engineering work function. This work may include responsibilities to deploy, operate, scale, tune and troubleshoot server systems, website, app infrastructure and/or other systems.
Implements necessary and efficient fixes to ensure continuous operation. Installs, adjusts and enhances server systems and associated infrastructure to provide required availability, latency, scalability and efficiency.
Participates in deploying software.
Builds tools and scripts.
Conducts software and/or system performance analysis and tuning, service capacity planning and demand forecasting.
Influences standards and methods for operating services and systems.
Interacts with internal and external peers and managers to exchange complex information related to areas of specialization.
Anticipates and prevents problems and roadblocks before they occur.
Has in-depth knowledge of systems administration.
Demonstrates proficiency in most areas of the professional function and in-depth specialization in some.
Mentors less experienced members of the team.
Deploy, operate, scale, tune and troubleshoot website and/or app infrastructure and server systems.
Works cross-functionally to accomplish assignments. Interacts with internal and external peers and managers to exchange complex information related to areas of specialization.
Implements fixes to ensure continuous operation. Installs, adjusts and enhances server systems and associated infrastructure to provide required availability, latency, scalability and efficiency.

About Walgreens

Founded in 1901, Walgreens (www.walgreens.com) has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni-channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

Walgreens is the flagship U.S. brand of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader. Its retail locations are a critical point of access and convenience in thousands of communities, with Walgreens pharmacists playing a greater role as part of the healthcare system and patients’ care teams than ever before. Walgreens Specialty Pharmacy provides critical care and pharmacy services to millions of patients with rare disease states and complex, chronic conditions.

The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.walgreens.com/benefits More Company information is available at www.walgreensbootsalliance.com

Basic Qualifications

Bachelor's degree and at least 2 years of experience in a technical role OR High school Diploma / GED and at least 5 years of experience in a technical role.
Experience in Technology infrastructure, such as Infrastructure, Systems, Databases, or similar
Experience configuring/administrating moderately complex technical solutions
Experience establishing & maintaining relationships with individuals at all levels of the organization, in the business community & with vendors.
Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
Willing to travel up to/at least 10% of the time for business purposes (within state and out of state).

Preferred Qualifications

Bachelor's degree in Computer Science, Data Science, Information Technology, Mathematics, or a related technical field.
Deep knowledge and hands-on experience with enterprise-level IT infrastructure, including advanced administration of Windows and Linux servers in physical (ie; Dell, HP, ESXi) and virtualized environments (e.g., VSphere, Hyper-V), complex database systems (e.g., MS SQL Server, Oracle), and PLC based devices.
Expertise in enterprise networking concepts and diagnostic troubleshooting, including TCP/IP, routing protocols, VLANs, VPNs, firewalls, and network performance analysis across local and wide-area networks.
Proficiency in task automation with scripting languages (e.g., Python, PowerShell, Bash) for data analysis, log parsing, with a possibility of developing or restructuring custom diagnostic tools.
Proven ability to leverage ticketing systems (Remedy, JIRA, ServiceNOW) for managing complex issues and leading root cause analysis (RCA) efforts grounded in forensic evidence gathering in a large-scale, distributed environment.
Extensive experience utilizing IT monitoring, logging, and observability platforms (e.g., Splunk, ELK Stack, Prometheus, Grafana, SolarWinds, Nagios, Zabbix, SCOM, DynaTrace) for proactive issue detection, performance baseline analysis, and evidence-based deep-dive troubleshooting.
Proven ability to extract, transform, and utilize data from large-scale data platforms such as Microsoft Fabric, Databricks, Snowflake, Google BigQuery, or Amazon Redshift for in-depth analysis and diagnostic purposes.
Advanced proficiency in using network diagnostic and packet analysis tools (e.g., Wireshark, tcpdump, Nmap) and system performance profiling tools (Tivoli, SCOM, PerfMon, ProcMon, SysInternals) to identify and isolate anomalies, adopting a forensic approach to data extraction and analysis.
Exceptional analytical and investigative skills, with a proven ability to diagnose and resolve highly complex, intermittent, and interdependent issues spanning multiple IT domains (network, server, application, database, endpoint) in a five-nines uptime environment.
Significant experience supporting and maintaining IT infrastructure that spans multiple geographical locations and connects to thousands of varied endpoints, ensuring high availability and optimal performance through evidence-driven solutions.
Familiarity with endpoint management solutions (e.g., SCCM, Intune, Kaseya, Bomgar) and their role in a large enterprise.
Experience in manufacturing automation, assembly, and robotic systems, particularly with data collection and application for problem-solving.
Experience developing design specifications, test plans, and protocols for IT solutions and system improvements based on empirical data and facts.

Travel Requirements

This position requires approximately 20-30% travel within the United States, which includes visits to various sites for system deployments, troubleshooting, and strategic planning.

We will consider employment of qualified applicants with arrest and conviction records.

Salary Range: $88700 - $141800 / Salaried

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