Healthcare Specialty Supervisor

Job Objectives

Responsible for leading the operational performance, business growth, and strategic development of local specialty pharmacy locations within an assigned geography. Drives specialty prescription growth, financial performance, patient experience, operational excellence, and team member engagement. Partners cross-functionally with health-systems, provider practices, sales, operations, and other internal stakeholders to identify and execute growth opportunities, strengthen provider and health-system relationships, and expand access to specialty pharmacy services. Provides clinical and operational expertise to locations within the assigned area and fosters a culture in which Walgreens businesses work as a cohesive team in support of overall business growth and enterprise priorities. Coaches and develops Registered Managers Local Specialty, builds leadership capability and future talent, and ensures execution of regulatory, compliance, clinical quality, and company standards. Responsible for delivering high-quality, distinctive, and delightful patient and customer experience across the assigned geography.


Job Responsibilities/Tasks

Operations

• Ensures execution of Pharmacy Health and Wellness programs and corporate strategic initiatives through focused store visits, and coaching of Registered Managers Local Specialty. Through collaboration with the Regional Vice President and Regional Director of Specialty Operations, holds Registered Managers Local Specialty accountable for execution and performance on healthcare and specialty strategies.
• Manages performance of local specialty pharmacy through metrics and reports, using feedback from Registered Managers Local Specialty to target specific pharmacies.
• Fields and resolves clinical communications escalated from specialty pharmacies; resolves appropriate patient complaints that are clinical in nature. Understands regulatory and compliance issues and their impact on local specialty pharmacy

Region Development

• Drives area Healthcare development and pull-through activities for local specialty pharmacies. Works with leadership to identify opportunities for growth with respective sales team leaders and maintain existing relationships with hospital systems.
• Attends events that enhance local health and wellness relationships

Business Performance Management

• Works with leadership to review specialty district healthcare financials and KPIs to create action plans, conduct business forecasting and analysis for business planning sessions and holds Registered Managers Local Specialty accountable for execution of plan.
• Partners with Regional Vice President and Regional Director of Specialty Operations to develop pharmacy improvement plans.

Business Planning

• Provides input to Regional Vice President and Regional Director of Specialty Operations on strategic priorities to inform market plans.
• Collaborates with Regional Vice President and Regional Director of Specialty Operations to develop plans to increase specialty pharmacy revenue and expand healthcare services in the area

People & Performance Management

• Manages relationships with local schools, colleges and professional organizations in collaboration with the Regional Vice President and Regional Director of Specialty Operations.
• Drives performance management process for Registered Managers Local Specialty.
• Focuses on coaching and developing Registered Managers Local Specialty to enable execution of pharmacy responsibilities; in collaboration with leadership, drives the Pharmacy Manager talent pipeline, identifying and coaching high potential Pharmacy Managers, and managing Performance Improvement Plans for Pharmacists.
• Ensures compliance with all corporate policies, applicable employment laws, and is consistently fair in the treatment of all team members.
• Ensures compliance on clinical quality related events, including coaching, training, and through resolution

Training & Personal Development

• Participates in training and supports training efforts where necessary.
• Seeks self-development by monitoring own performance, setting high personal standards, increasing knowledge of retail, pharmacy and management fields, seeking and sharing best practices.

Communications

• Cascades healthcare related information from conference calls, regional meetings, and corporate initiatives, including information on regulatory changes. Reviews and cascades pharmacy related emails from the Support Center and Regional Vice Presidents to Registered Managers Local Specialty.
• Communicates regularly with managers and team members through one-on-one discussions, group meetings and in writing to keep them apprised, solicit input, answer questions and ensuring communication is open.

About Walgreens
Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

Basic Qualifications

• BS in Pharmacy or Pharmacist Degree from an accredited educational institution and 3 years of retail pharmacy management experience.
• Current pharmacist licensure in the states within the specialty district and Illinois, or willing and able to obtain state licensure within 12 months of position start date.
• Immunization certification or willing to obtain certification within 12 months of hire date
• Valid driver’s license.
• Willingness to work flexible schedule including extended days, evenings, and weekend hours.
• Willingness to travel 75% of the time for business purposes (within state and out of state)

Preferred Qualifications
We will consider employment of qualified applicants with arrest and conviction records.

The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
Salary Range: $145000 - $210000 / Salaried