Distribution Operations Supervisor

• Supervise, coach, and develop IT Support Specialists to ensure they consistently meet performance expectations and successfully fulfill the responsibilities of their roles.
• Monitor systems and operational workflows to minimize downtime and maintain service levels.
• Investigate operational issues, identify root causes, and implement sustainable solutions.
• Partner with Maintenance and other support functions to resolve operational challenges.
• Analyze performance metrics and recommend process improvements to increase efficiency and reduce waste.
• Ensure compliance with company policies, safety standards, and operational procedures.
• Manage staffing plans, labor allocation, and workload priorities to support business needs.
• Key Responsibilities
• Lead day-to-day operations within the Computer Room (CR), ensuring productivity, safety, quality, and customer service expectations are met.
• Monitor operational performance through reporting tools and system metrics, taking timely action to address gaps and improve results.
• Investigate operational disruptions and equipment-related issues, coordinating with internal support teams and vendors when necessary to restore operations.
• Identify trends and recurring issues, document findings, and implement corrective actions to prevent future occurrences.
• Provide direction, coaching, and accountability to team members while fostering a culture of engagement, ownership, and continuous improvement.
• Conduct audits, follow-up activities, and performance reviews to ensure operational standards and expectations are consistently achieved.
• Support workforce planning activities including cross-training initiatives.
• Partner cross-functionally to drive operational excellence and successfully execute business objectives.
• Ensure compliance with company policies, regulatory requirements, and safety standards while promoting a safe work environment.

Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

• Bachelor’s degree and at least 1 year experience in collaborating/leading team projects OR High School/GED and at least 4 years’ experience in collaborating/leading team projects OR High School/GED and United States Armed Forces or equivalent experience demonstrating leadership skills.
• At least 1 year of experience assisting management with the assignment of work and responsibilities to coworkers, and/or other managerial tasks (e.g. monitoring work, taking attendance, etc.).
• Experience using Microsoft Office suite.
• Willing to work any shift.
• Experience in identifying operational issues, recommending, and implementing strategies to resolve problems.
• Experience building and maintaining relationships within a team.

• Bachelor’s degree at least 1 year experience working in a distribution center/production environment.
• Experience in indirect management of team members, including coaching, mentoring, assisting in the development, training and assignment of work/projects to other team members.
• Intermediate to Advanced Experience using Microsoft Office suite.
• Experience working with SPC tracking, AS400, Sort View, or ISS.
• Experience in distribution, warehousing, or logistics.
• Experience analyzing operational reports.
• Experience in LEAN manufacturing or logistics environment.

The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits