A night shot of Walgreens near the historic Chicago Theater.

Senior Analyst Market Research & Insights

Address: 433 W VAN BUREN STREET,CHICAGO,IL,60607-00433-04579-2

Job ID 1651283BR

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Job Summary:

The Senior Analyst, Market Research & Insights at Walgreens will be part of a dynamic Customer Research & Insights team responsible for delivering high quality market research insights and recommendations that drive our business forward. The Senior Analyst will collaborate with cross-functional teams to provide insights into customer needs, competitive dynamics, and emerging trends in support of strategic decision-making across the organization. This role requires a passion for conducting market research across methodologies (quantitative, qualitative, secondary research) and the drive to make a positive impact in the customer experience.

Job Responsibilities:

Performs, develops and implements operational activities that impact important components / processes of the specified Customer Loyalty & Insights work function, and may include responsibilities in the area of vendor collaboration, pharmacy insights, customer insights, pricing & promotion and/or consumer research such as:
- Developing and executing assigned high profile plans/programs to enhance/maximize consumer awareness, market share and support specified initiatives.
- Engaging and developing analysis for Interpretation of results and analyzing trends.
- Reviewing alignment of functional area strategies with assumed outcomes.
- Monitoring strategies of functional area and recommending / implementing adjustments.
- Contributing in planning and implementing a broad range of activities to meet objectives.
- Developing tactical plans.
- Preparing related program budgets.
- Participating in development of programs that establish and enhance standards.
- Identifying and establishing relationships with internal/external partners.
Ensures that problematic issues for key initiatives are tracked, summarized and presented to management.
Anticipates and prevents problems and roadblocks before they occur.
Collaborates and shares information cross-functionally to improve workflow processes and operational efficiencies. Interacts with internal and external peers and management to share highly complex information related to areas of expertise and/or to gain acceptance of new or enhanced business solutions/initiatives.
Performs as subject matter advisor to specified area of responsibility and constructively challenges current methods to identify areas of improvement, support established standards and deliver improved results. May design specifications of assigned initiatives and may lead in implementation. Become actively involved, as required, to meet schedules and resolve problems.
Identifies opportunities and makes appropriate recommendations to improve processes and/or operating efficiencies. May perform as customer advocate.
Works on variable-sized project and may lead some project work streams, as necessary. Ensures project initiatives are completed within budget and on time to meet business units’ needs.
Communicates effectively and tailors communications appropriately to different audiences.
Builds knowledge and understanding of the specified area and works with internal/external resources to build confidence in partners and build own abilities within area of responsibility.
Mentors less experienced team members. May participate in teaching and training members of the work team.

About Walgreens
Founded in 1901, Walgreens (www.walgreens.com) has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
Walgreens is the flagship U.S. brand of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader. Its retail locations are a critical point of access and convenience in thousands of communities, with Walgreens pharmacists playing a greater role as part of the healthcare system and patients care teams than ever before. Walgreens Specialty Pharmacy provides critical care and pharmacy services to millions of patients with rare disease states and complex, chronic conditions.

The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.walgreens.com/benefits More Company information is available at www.walgreensbootsalliance.com.

Basic Qualifications

Bachelor’s degree and at least 1 year of experience in promotions, marketing, retail, analytics, pricing, consumer packaged goods, insights, vendor collaboration, consumer research, inventory, category management and/or business analysis OR High school / GED and at least 4 years of experience in promotions, marketing, retail, analytics, pricing, consumer packaged goods, insights, vendor collaboration, consumer research, inventory, category management and/or business analysis.
Experience with MS Office Suite.
Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
Experience collaborating with internal and external resources to develop strategies that meet department goals within budget and established timelines.
Willing to travel up to 10% of the time for business purposes (within state and out of state).

Preferred Qualifications

Master's degree OR MBA
3+ years managing end-to-end quantitative market research and/or Voice of the Customer (VOC) programs including defining methodology, survey design, QA/testing, data collection, analysis and reporting.
2+ years managing end-to-end qualitative market research including defining methodology, research design, feedback collection, analysis and reporting.
2+ years measuring and analyzing the end-to-end customer journey to identify customer pain points, root cause of underlying issues contributing to dissatisfaction, opportunities for improvement, and areas of satisfaction.
2+ years managing market research and/or VOC programs with customer feedback tools and enterprise level reporting platforms (Medallia, Qualtrics or InMoment preferred) and other relevant technologies to streamline data collection and analysis.
2+ years performing text analysis techniques with technology used to extract sentiments, themes and trends from unstructured customer feedback.
Intermediate skills in using advanced features of spreadsheet software, such as Excel, for data cleaning, manipulation, and analysis to manage and organize large amounts of data, including VLookup, Pivot Tables, Conditional formatting.
Experience in creating dashboard that visually represent key performance indicators (KPIs) related to customer satisfaction and feedback.
Strong written and verbal presentation skills to effectively compose and communicate findings and insights to both technical and non-technical stakeholders.
Expertise in statistical analysis and data interpretation to extract meaningful insights from large datasets. Experience using SPSS or other statistical software.
Understanding of business objectives and the ability to align customer insights with organizational goals and strategies.
Experience identifying operational issues and recommending and/or implementing strategies to resolve problems.
Experience with project management (planning, organizing, and managing resources to bring about the successful completion of specific project goals and objectives).
Experience establishing and maintaining relationships with individuals at all levels of the organization, in the business community and with vendors.

We will consider employment of qualified applicants with arrest and conviction records.
Salary Range: $79300 - $127000 / Salaried

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