Director, Voice & Data Networking
Address: 106 WILMOT RD,DEERFIELD,IL,60015-05123-01106-2
Job ID 1701146BRReady to impact the next generation of healthcare technology, products and services? When you join us, your work will set the standards for database platform deployment and shape our solutions for the future. It’s an opportunity to reimagine the way we support our nearly 8,500 pharmacy-led, health and well-being retail stores worldwide and our entire organization.
Key Traits
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- Analytical
- Collaborative
- Insightful
- Logical
- Problem Solver
- Technologically Savvy
Director, Voice & Data Networking
Job ID 1701146BR
Job Summary
This role exists to provide oversight and responsibility for delivery of the network connectivity services that serve Walgreens Corporation, This role is particularly vital to ensure smooth business operations and continuity. The incumbent will lead the network technology and voice operations team. The candidate will act as a subject matter expert regarding the network design in support of business objectives, while building a cohesive team championing quality, sharing appropriate information and building depth of expertise. He/she will ensure the technology Network & Voice Services organization is securely, predictably and measurably delivering resilient and scalable/elastic technology. He/she will be responsible for developing robust recovery plans to minimize disruption to business due to service or technology related outages. The leader in this role will have managed teams (internal employees as well as outsourced resources) and should have experience in managing offshore resources and will be based in the Deerfield metropolitan area.
Job Responsibilities
Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities
Basic Qualifications
Preferred Qualifications
Salary Range: $165900 - $282200 / Salaried
This role exists to provide oversight and responsibility for delivery of the network connectivity services that serve Walgreens Corporation, This role is particularly vital to ensure smooth business operations and continuity. The incumbent will lead the network technology and voice operations team. The candidate will act as a subject matter expert regarding the network design in support of business objectives, while building a cohesive team championing quality, sharing appropriate information and building depth of expertise. He/she will ensure the technology Network & Voice Services organization is securely, predictably and measurably delivering resilient and scalable/elastic technology. He/she will be responsible for developing robust recovery plans to minimize disruption to business due to service or technology related outages. The leader in this role will have managed teams (internal employees as well as outsourced resources) and should have experience in managing offshore resources and will be based in the Deerfield metropolitan area.
Job Responsibilities
- Directs the evolution, and operational support of enterprise network, and telecom solutions. Leads and directs operations involved in the design, engineering, implementation, support, and monitoring of network environments to meet corporate and business needs.
- Oversees enterprise networking and telecommunications environments to ensure the infrastructure meets the customer requirements while adhering to established policies, procedures, and deadlines
- Works closely with suppliers, and 3rd parties to ensure IT industry best practice is followed to deliver solutions efficiently and effectively
- Develops and manages operational service metrics with actionable plans to improve operational efficiency, enhance service quality/SLA
- Leads network major Incident Management including communication, remediation, recovery, leveraging the central command and control capabilities
- Stays current with the latest technology trends with respect to network and connectivity (including cloud connectivity and cloud exchange) and proactively propose strategies to enhance application performance and business experience
- May negotiate with vendors / suppliers/ contractors to procure products and services with support from procurement team and vendor/partnership management team
- Develops and manages the Connectivity Services operations budget
- Partners with Information Security to ensure security, audit and compliance requirements are met
- Allocates available resources to meet operating objectives. Ensures the ongoing training and development of team members. Develops and mentors staff through on-boarding, open communication, training and development opportunities and performance management processes; builds and maintains employee morale and motivation; ensures the team is appropriately staffed with required competencies; fosters a diverse and inclusive workplace.
- Oversee the design, deployment, maintenance, and optimization of enterprise voice and data networks.
- Ensure high availability, reliability, and security across all network-related services.
- Direct the monitoring, troubleshooting, and resolution of network and voice-related incidents.
- Establish and maintain documentation, standard operating procedures, and compliance frameworks (e.g., ISO, NIST, SOX, HIPAA — as applicable).
- Manage vendor relationships, contract negotiations, and procurement for network and telecom services.
- Drive continuous improvement initiatives for performance, cost efficiency, and scalability.
Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities
Basic Qualifications
- Bachelor's degree and at least 8 years of experience in Network engineering or a similar role OR a High School Diploma/GED and at least 11 years of experience in network engineering or a similar role
- At least 5 years of engineering, architecture and design of complex data, voice, and converged networks
- At least 6 years of experience with voice, data, and converged connectivity services (telecom, route/switch, DNS, load balancers and firewalls, etc.) and networking aspects of cloud (connectivity, cloud exchange)
- Experience with vendor and vendor contract management, including SLA review.
- Experience with telecommunications management and carrier relations.
- Experience working with Cloud transformations and the resultant impact on Network and Communications services
- At least 5 years of experience contributing to financial decisions in the workplace.
- At least 5 years of direct leadership, indirect leadership and/or cross functional team leadership.
- Willing to travel up to/at least 10% of the time for business purposes (within state and out of state).
Preferred Qualifications
- Deep knowledge of enterprise voice and data networking technologies, including:
- LAN/WAN architecture, routing & switching (Cisco, Juniper, Aruba, etc.)
- VoIP systems, SIP trunking, Unified Communications platforms (Cisco CUCM, MS Teams Voice, Avaya, etc.)
- Network security principles (firewalls, VPN, zero-trust, NAC)
- Wireless networks, SD-WAN, QoS, MPLS, and network performance optimization
- Familiarity with cloud networking (AWS, Azure, GCP) and hybrid network designs.
- Understanding of telecom circuit provisioning, carrier services, and contract/vendor management.
- Strong grasp of monitoring, observability, and incident-response tools (SolarWinds, Splunk, Thousand Eyes, etc.)
- Strategic thinker with strong analytical and problem-solving abilities
- Ability to perform in a fast-paced, high-stakes environment
- Collaborative mindset with strong stakeholder management skills
- Customer-service orientation with a focus on reliability and uptime
- Demonstrated ability to lead cross-functional engineering teams and develop high-performing talent.
- Experience creating long-term network roadmaps, budgets, and organizational strategy.
- Ability to guide architectural decision-making, enforce standards, and ensure operational excellence.
- Strong project management skills, with experience delivering complex infrastructure initiatives on time and within budget.
- Excellent communication skills with the ability to present technical topics to executives and non-technical audiences.
Salary Range: $165900 - $282200 / Salaried
Benefits
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Health, dental and vision*
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Retirement Savings Plan (401(k))
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Paid time off benefits
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Onsite fitness center and health center
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Work & life resources
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Employee discount
*with a 30-hour work week
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