Manager Specialty Enablement Strategies

Job Summary
The Manager, Specialty Enablement and Operations, serves as the operational integrator and program owner for a diverse portfolio of enterprise specialty pharmacy initiatives. This role leads cross-functional coordination, designs and maintains field-facing tools and resources, oversees communication and training deliverables, and serves as a key point of contact for local specialty and adjacent workstreams. The position ensures consistent execution, change adoption, and high-quality stakeholder engagement across all specialty pharmacy channels. A strong focus on structured feedback management, continuous improvement, and accountable delivery is required.

Job Responsibilities
• Own and manage a portfolio of specialty operations initiatives, providing structure, prioritization, and time-bound execution plans.
• Oversee specialized network initiatives and strategic refreshes across field-facing resources.
• Oversee labor request intake and coordination across specialty channels.
• Support Central Fill, CBSP opening/closing procedures, out-of-state license changes, retail site closure coordination, and shipping/delivery operations.
• Lead operational support for specialty projects/pilots from initiation through closure.
• Own specialty communication strategy development, ensuring clarity, accuracy, and alignment with enterprise teams.
• Drive creation, maintenance, and periodic refresh of onboarding materials, playbooks, QRGs, job aids, and Articulate training modules.
• Facilitate structured stakeholder engagement sessions, ensuring expectations, decisions, and action items are documented and managed to closure.
• Represent Specialty Ops in cross-functional forums, translating operational needs into actionable plans.
• Implement change management best practices for new processes, system changes, and enterprise initiatives impacting specialty operations.
• Partner with communications and training teams to ensure successful deployment, adoption, and reinforcement across the field.
• Build and maintain structured mechanisms to collect, analyze, and action field and stakeholder feedback.
• Convert insights into prioritized enhancements, resource updates, or process improvements.

About Walgreens
Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

#LI-Hybrid

Basic Qualifications
• Bachelor’s degree in business, healthcare administration, pharmacy operations, or related field; equivalent experience considered.
• 5+ years of experience in specialty pharmacy, pharmacy operations, healthcare operations, or related cross-functional program management.
• Demonstrated success managing complex portfolios, operational workflows, and high-volume stakeholder communication channels.
• Strong skills in process design, change management, and training/communications development.
• Proven ability to lead cross-functional teams, influence without authority, and manage competing priorities with accountability.
• Excellent written and verbal communication skills with experience presenting to field and cross-functional leadership.
• Proficiency with operations tools/systems such as Surescripts, Alfresco, Avaya, and enterprise project management platforms.
• Advanced level skill in Microsoft Excel 2003 or later (for example: using multiple sheets and workbooks, logical Operators (for example: "AND" and "OR"), creating charts, and pivot tables).

• At least 1 year of direct leadership, indirect leadership and/or cross-functional team leadership.

Preferred Qualifications

• Experience managing employees (direct or indirectly)

We will consider employment of qualified applicants with arrest and conviction records.
Salary Range: $102800 - $164400 / Salaried