Operations Improvement & Transformation Manager

Job Summary
Manages the evaluation, design, execution, measurement, monitoring and control of existing and new business operation processes. May oversee or project/program manage the implementation of process enhancements/advancements. Ensures that business process outcomes are in harmony with the strategic goals. Works collaboratively across all departments of the organization to help improve the management of business processes and meet the business objectives and goals. Manages a diverse portfolio of projects across key business functions. This position may also facilitate development of business roadmaps and keep the roadmap up to date for executive review.c

Job Responsibility

• Contributes to and executes the strategy around the operations experience and what is important to the success of the business.
• Translates requests from the business into a prioritized list and make trade-off decisions.
• Manages the evaluation, design, execution, measurement, monitoring, and control of existing and new business processes, and the implementation of new or modified processes.
• Coordinates the activities of cross functional teams, task forces, critical projects or initiatives, and ensures they are working as efficiently and effectively as possible.
• Collects, analyzes, compiles, and reports project and portfolio strategy, planning & progress information through various reporting systems/tools, including financial, staffing, milestone progress and goal completions
• Analyze impacts of new or anticipated strategies and decisions.
• Facilitates and develops strategic communications for executive level management
• Works with stakeholders, identifies any issues that may be found, and provides guidance for the best way forward.
• Manages staff, including hiring, motivating, developing and accessing performance

About Walgreens

Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

Basic Qualifications

• Bachelor degree and at least 2 years of experience in project management including managing a Project Portfolio and providing portfolio dashboards and reports OR High School/GED and at least 5 years of experience in project management including managing a Project Portfolio and providing portfolio dashboards and reports
• Experience in business process management
• Experience managing a large portfolio (50+ active projects) with multiple business stakeholders
• Experience with project management (for example: planning, organizing, and managing resources to bring about the successful completion of specific project goals and objectives)
• Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
• Experience in managing teams across business units
• Advanced level skill in Microsoft Excel (for example: using AVERAGE function, merging and centering cells, printing centered page and/or creating a pivot table).
• Advanced level skill in Microsoft PowerPoint (for example: changing picture styles, customizing animation and/or setting automatic slide timings).
• Advanced level skill in Microsoft Word (for example: adding developer tab, creating a macro, formatting table style, inserting comments and/or creating a mail merge).
• At least 1 year of direct leadership, indirect leadership and/or cross-functional team leadership.

Preferred Qualifications
We will consider employment of qualified applicants with arrest and conviction records.



The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
Salary Range: $102800 - $164400 / Salaried