• Develops and executes operational activities that have high impact on the direction of the specified Technology work function. This may include work in Information Security, Business Systems Analysis, Strategy, Operation or analysis work in any other part of the Technology organization that may include dutries such as:
• Defining, deploying and institutionalizing functional area research approaches and related knowledge basis.
• Forecasting and assessing industry trends and their impact on designs and methods of the specified functional area.
• Establishing research guidelines, best practices and standards.
• Analyzing, summarizing and presenting results to functional teams and decision makers.
• Serving on the of the specified functional area team for highly complex and critical initiatives.
• Developing the highly- complex and/or industry- approaches to drive the development of broad reaching programs/designs.
• Interpreting highly complex results and analyzing trends.
• Identifying and establishing relationships with internal/external partners.
• Implementing new or upgraded measures or controls, and documenting system or process changes.
• Reviewing reports or logs, investigating possible exceptions and collaborating with internal teams or external agencies as needed, including managed service providers.
• Developing and planning controls, defenses and countermeasures to intercept and prevent attempts to infiltrate company email, data, e-commerce and web-based systems. May advise on security controls for projects.
• Researching and performing root cause analysis.
• Conducting very complex and thorough research of existing processes, systems, systems logic, hardware deployment and desired objectives to develop detailed systems specifications to meet the needs of the assigned client group and their projects under development.
• Examining existing manuals and automated processes, documentation and training requirements, and the capacities and limitations of existing, or proposed hardware in order to develop comprehensive specifications in a formal and structured way.
• Performs as subject matter advisor and may serve as point of escalation, as required, to meet schedules and resolve problems complex in nature.
• May advise on penetration testing and vulnerability assessments of applications, operating systems and/or networks. May conduct complex cleanup of legacy environments
• May develop complex programs that establish and enhance standards. Develops the specifications of complex projects and may perform as implementation project lead.
• May develop business approaches and new or enhanced processes.
• Guides and mentors less experienced members of the team. May provide subject matter expertise to the business. May participate in teaching and training members of the work team.

About Walgreens
Founded in 1901, Walgreens (www.walgreens.com) has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni-channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

Walgreens is the flagship U.S. brand of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader. Its retail locations are a critical point of access and convenience in thousands of communities, with Walgreens pharmacists playing a greater role as part of the healthcare system and patients’ care teams than ever before. Walgreens Specialty Pharmacy provides critical care and pharmacy services to millions of patients with rare disease states and complex, chronic conditions.

The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.walgreens.com/benefits More Company information is available at www.walgreensbootsalliance.com

• Bachelor's degree and at least 4 years of experience in Information Technology, Information Security, Business Systems Analysis, Governance, Strategy, and/or Operations OR High school / GED and at least 7 years of experience in Information Technology, Information Security, Business Systems Analysis, Governance, Strategy, and/or Operations
• At least 3 years of experience using analytical skills, tools and techniques to investigate information and to draw conclusions.
• Experience identifying operational issues and recommending and implementing strategies to resolve problems.
• Experience developing and delivering on strategies and objectives.
• Experience using consulting skills and developing client relationships.
• At least 2 years of experience contributing to financial decisions in the workplace.
• At least 2 years of direct leadership, indirect leadership and/or cross-functional team leadership.
• Willing to travel up to/at least 10% of the time for business purposes (within state and out of state).

• Bachelor's degree in information technology, Computer Science, Mathematics or similar
• Experience with vendor and vendor contract management, including SLA review.
• Minimum of 7 years of experience in ITSM processes (Change, Incident, or Problem Management).
• Demonstrated success implementing and managing ITIL-based service management frameworks in complex, enterprise environments.
• Experience with ITSM tools, particularly ServiceNow and implementing business requirements.
• ITIL Foundation certification (or higher).
• Experience analyzing and reporting data to identify issues, trends, or exceptions to drive improvement of results and find solutions