Specialist, Security Operations Center

Address: 104 WILMOT RD,DEERFIELD,IL,60015-05121-01104-2

Job ID 1616495BR

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Basic Qualifications

High School/ GED and at least 1 year of experience in Central Monitoring Station, Security Operations Center, Call/Dispatch Center and/or Customer Service Field.
Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
Experience with Emergency Response protocols and processes (public or private sector).
Excellent customer service skills
Must have the ability to communicate information both verbally and in writing in a professional, concise, detailed, and accurate fashion.
Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns).
Must be able to multi-task, prioritize and deliver time sensitive information to proper authorities and stakeholders.
Participate in job related training programs and meetings to continually refresh and update knowledge.
Shift work in a 24/7 operation center environment includes after hours, weekends, and holidays.

Preferred Qualifications

Bachelor’s degree.
At least 2 years of experience in a Central Monitoring Station, Security Operations Center, Call/Dispatch Center and/or Customer Service Field.
At least 1 year of experience working with government and/or law enforcement agencies.
Experience responding to burglar, fire, or other emergency signaling devices.
Experience operating Security and Fire alarm systems, such as CCTV, Burglar Panels, and Fire Panels.
Experience executing emergency response protocols and processes.
Experience utilizing open source intelligence sources to identify risk and build situational awareness.
Experience operating geographic information systems (GIS) to map hazards and visualize risk.
Experience with National Fire Protection Association Codes such as NFPA Code 72.
Experience with UL Certification Standards such as UL 827 or UL 1981.
Bilingual skills are preferred.