A night shot of Walgreens near the historic Chicago Theater.

Supervisor Specialty Pharmacy

Address: 108 WILMOT ROAD,DEERFIELD,IL,60015-05108-00001-Y

Job ID 1512944BR

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Job Summary:
Responsible for the leadership and development of the Patient Care contact center. This position is accountable for monitoring and ensuring the accurate and efficient delivery of customer service to members and clients.

Job Responsibilities:

Conduct performance reviews, quarterly check-ins, and staff 1:1s to guide performance management and employee development and manage toward departmental goals, including quality and process improvement efforts
Coordinate department schedules to ensure appropriate workload and ratio balance
Oversee all aspects of the assigned area within the Patient Care contact center to include patient care issue resolution and training, providing new/existing patients with the best possible customer service in relation to their drug prescriptions, clinical services, billing inquiries, patient suggestions, and complaints
Assist in establishing and refining standard operating procedures to meet/exceed service levels. Document pharmacy processes including all updates
Identify, develop and implement potential solutions to resolve problems and/or remove barriers that inhibit the department's ability to achieve performance goals
May have responsibility for monitoring the health of assigned workflow areas in order to make recommendations for action; provide follow-up on previous action plans to gauge effectiveness and integrate lessons into future approach recommendations (e.g. WIP analysis)
May apply business knowledge to existing data products/reports to understand apparent cause of anomalies and recommendations for process or system enhancements (e.g. WIP outlier investigations)
May provide support in remediating issues found in area of expertise, documenting findings and sharing results of executed action plans (e.g . WIP Analysis FAQ's)
Other responsibilities as judgment or necessity dictate

“About Walgreens and WBA’’
Walgreens (www.walgreens.com) is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader with a 170-year heritage of caring for communities. WBA’s purpose is to create more joyful lives through better health. Operating nearly 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation’s medically underserved populations. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high-quality products and services in communities nationwide.”
The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.walgreens.com/benefits.
"An Equal Opportunity Employer, including disability/veterans".

Basic Qualifications

Associate's degree in nursing, health care, or related area of study; or equivalent combination of education and/or relevant work experience
3 years' work experience as a Patient Care Advisor or relevant experience in a health care contact center environment
Intermediate skills with Microsoft Office suite of programs
Strong verbal and written communication skills, with the ability to communicate in a diplomatic and confidential manner
Strong interpersonal skills, including team leadership, conflict resolution, motivating employees
Supervisory Responsibilities
Responsible for the development, oversight and implementation of departmental budget
Responsible for leading a team through teaching, coaching and inspiring by fostering a sense of energy, ownership and a responsibility for the flawless execution of operational excellence; engage in the selection and hiring process as needed.

Preferred Qualifications

Bachelor's degree in nursing, health care, or related area of study; or equivalent combination of education and/or relevant work experience
Experience leading groups of 15 or more employees with accountability for individual and team development/performance management.

We will consider employment of qualified applicants with arrest and conviction records.

An employee in this position can expect a salary rate between $47300 and $121400 plus bonus pursuant to the terms of any bonus plan if applicable. The actual salary will depend on experience, seniority, geographic location, and other factors permitted by law. This job posting will remain open for 5 days from the job posting date. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits.

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