Sr Pharmacy District Supervisor

Job Summary

Responsible for supervising retail pharmacy operations within assigned district. Ensures compliance with all laws, regulations, agreements, company policies, customer service and quality patient care in the pharmacy. Ensures high quality, patient centered care across pharmacies in their scope of responsibility. Accountable for driving overall pharmacy profitability and growth through review, analysis, action planning and implementation of initiatives. Accountable for overall cost control, including payroll and expense management. Directly supervises Pharmacy Managers, Pharmacy Schedulers and is accountable for pharmacy performance, clinical quality and the overall patient experience. Accountable for pharmacy talent pipeline, including leading recruitment, development, retention and performance of Pharmacy Managers, Staff Pharmacists, technicians and the Pharmacy scheduler. Serves as the gold standard for the practice of pharmacy, driving ongoing pharmacy performance across assigned geography. Owns compliance, patient safety and adherence, partnering with Sr. District Pharmacy Supervisor, District Manager and Regional Vice President to drive execution.

Responsible for serving as compliance, clinical and quality expert within the region, supporting Regional Vice President in revenue generation through collaboration with health systems, health plans, government, sales, and local pharmacy community organizations.

Operations

• Fields and resolves pharmacy communications escalated from stores; resolves
appropriate patient complaints.
• Reviews STARS reports and works with pharmacy team on quality improvement plans.
• Manages step one and step two of the STEPS approach for escalated clinical quality issues. Serves as the clinical expert in the district. Engages with Pharmacy Managers directly on clinical matters.
• Review the quality and compliance monthly action plans from the District Pharmacy Supervisors. Make recommendations for quality and compliance improvements to peer leaders and support center.
• Manages performance of assigned district, using feedback from Pharmacy Managers to improve performance and execution of stores
• Works with District Manager to review district financials and KPIs to create action plans, conduct business forecasting and analysis for business planning sessions where permitted by law. Partners with Regional Vice President, Sr. District Pharmacy Supervisor and District Manager to develop pharmacy improvement plans
• Supports the Pharmacy Talent Acquisition Partner with managing relationships with local schools, colleges and professional organizations.
• Owns the pharmacy manager talent strategy and pipeline, executing the recruitment strategy, identifying and coaching high potential pharmacy managers, and managing Performance Improvement Plans for Pharmacy Managers.
• Ensures the resolution of customer complaints for pharmacy and provide guidance on responses to customers’ special needs to the best of their ability.
• Responsible for overall pharmacy engagement. Focuses on coaching and developing Pharmacy Managers to enable execution of pharmacy responsibilities.
• Partners with District Manager as the retail pharmacy expert to cultivate skills and pharmacy acumen through guidance and feedback that enables overall execution.
• Ensures compliance with all corporate policies, state and federal laws, regulations, agreements and applicable employment laws, and is consistently fair in the treatment of all team members.
• Provides monthly quality and compliance summary to Sr. District Pharmacy Supervisor.
Ensures compliance on clinical quality related events, including coaching, training, and through resolution.
• Holds regular touchpoints and development conversations with Pharmacy Manager and Pharmacy Scheduler.
• Accountable for pharmacist scheduling, payroll management and cost management
• Supports Regional Vice President and area leaders in launching corporate Pharmacy Health and Wellness programs and localizing service offerings
• Maintains regional knowledge of regional pharmacy operations and supports Regional Vice President in cultivating a community of growth, compliance, patient safety, and adherence.
• Supports area leaders to drive signature Pharmacy Health and Wellness programs and acts as a corporate conduit for feedback.
• Responsible for execution of pull-through market access programs in partnership with the Regional Vice President.

Training & Personal Development

• Participates in training and supports training efforts where necessary.
• Seeks self-development by monitoring own performance, setting high personal standards, increasing knowledge of retail, pharmacy and management fields, seeking and sharing best practices.
• Champions a culture of compliance and patient safety.

Communications

• Cascades related information from conference calls, regional meetings, and corporate initiatives. Reviews and cascades information from the Support center, Regional Vice President, Sr. District Pharmacy Supervisor to District Managers, and Store Managers or Pharmacy Managers.
• Communicate regularly with managers and team members through one-on-one discussions, group meetings and in writing to keep them apprised, solicit input, answer questions and ensuring communication is open

About Walgreens
Founded in 1901, Walgreens (www.walgreens.com) proudly serves more than 9 million customers and patients each day across its approximately 8,000 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 211,000 team members, including roughly 85,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.





Basic Qualifications

• BS in Pharmacy or Doctor of Pharmacy Degree from an accredited educational institution.
• 3 years of retail pharmacy management experience.
• At least 6 months experience in a District Pharmacy Supervisor/Healthcare Supervisor role.
• Current pharmacist licensure in the states within the assigned geography, or willing and able to obtain state licensure within 6 months of position start date.
• Willing to obtain certification within 12 months of hire date
• Valid driver’s license.
• Willing to travel up to/at least 80% of the time for business purposes (within state and out of state).
• Willingness to work flexible schedule including extended days, evenings, and weekend hours.

Salary Range: $175000 - $230000 / Salaried