A night shot of Walgreens near the historic Chicago Theater.

Function Lead Centralized Services

Address: 87 TABONUCO ST,STE 301A,GUAYNABO,PR,00968-00000-01433-M

Job ID 1435104BR

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Basic Qualifications

High school diploma/GED and at least 3 years of experience working in a Contact Center or Centralized Service setting or Bachelor’s Degree and at least 1 year of experience working in a Contact Center or Centralized Service setting.
Experience in identifying operational issues and recommending and implementing strategies to resolve problems.
Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
Experience building and maintaining relationships within a team.
Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
Basic email skills, internet explorer (sending, receiving, and organizing communications).
Basic level skill in Microsoft Excel (for example: opening a workbook, inserting a row, selecting font style and size, formatting cells as currency, using copy, paste and save functions, aligning text, selecting cells, renaming a worksheet, inserting a column, selecting a chart style, inserting a worksheet, setting margins, selecting page orientation, using spell check and/or printing worksheets).
Basic level skill in Microsoft Word (for example: opening a document, cutting, pasting and aligning text, selecting font type and size, changing margins and column width, sorting, inserting bullets, pictures and dates, using find and replace, undo, spell check, track changes, review pane and/or print functions).

Preferred Qualifications

Bilingual in English and Spanish.
Licensed as a Pharmacy Technician by the state Board of Pharmacy or nationally recognized certification agency and PTCB Certified.

Salary Range
$23.5 - $31.35 / Hourly

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