Job Summary

In accordance with state and federal regulations, assists in the training of team members, under direct supervision, in the practice of pharmacy within the Micro fulfillment Center. Assists leadership in the team members performance of Micro fulfillment Center duties in accordance with Company policies and procedures. Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Assists with and coaches pharmacy technicians and Fulfillment Specialists in the operation of pharmacy systems. Models and delivers a positive customer experience.

While this is subject to change, an individual in this position would likely work the shift of Tuesdays through Saturdays, 7:30 AM to 3:30 PM.

Job Responsibilities

• Ensures Micro fulfillment Centers interactions with the pharmacies served receive the patient’s prescriptions in timely manner. Resolves store issues as they relate to prescription requests to ensure a positive customer experience.
• Models and shares best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.)
• Develops strong relationships with most valuable customers and team members.
• Under the supervision by the Group Supervisor, Pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
• Performs duties as assigned by, Group Supervisor Pharmacist and including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists Group Supervisor, Pharmacist in scheduling and maintaining workflow.
• Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
• Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
• Leads inventory management activities, such as, ordering, unpacking, sorting, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
• Assists and supports Group Supervisor, Pharmacist and site Pharmacists in analyzing andseeking to improve pharmacy financial, customer service and inventory performance data;reviewing Rx KPIs with Group Supervisor, Pharmacist.
• Assists with exterior and interior maintenance by ensuring the Micro Fulfillment Center is stocked with adequate supplies, clean, neat and orderly in condition and appearance.
• Coaches pharmacy technicians and Fulfillment Specialists in the correct use of processes and tools in order to drive efficiency within the Micro Fulfillment Center.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.
• Maintains PTCB or ExCPT certification through the designated PTCB or ExCPT training program and/or state required certification/registration.
• Attends training and completes learning modules requested by manager and acquires continuing education credits.
• Maintains knowledge and skill in healthcare and pharmacy, including latest news anddevelopments.

About Walgreens
Founded in 1901, Walgreens (www.walgreens.com) proudly serves more than 9 million customers and patients each day across its approximately 8,000 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 211,000 team members, including roughly 85,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

• PTCB or ExCPT certification (except in Puerto Rico).
• One year of work experience as a pharmacy technician in a retail or hospital setting.
• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico).
• Active immunization certification (except in Community Specialty Pharmacy locations, Health System Pharmacy locations, or in locations where this role is covered under a collective

• Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy, Health System Pharmacy locations, or in locations where this role is covered under a collective bargaining agreement); External candidates.
• Requires willingness to work flexible schedule, including evening and weekend hours

• Prefer to have prior work experience with Walgreens.
• Prefer basic math skills (counting, measuring and weighing medications).
• Prefer basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information on-line).
• Prefer the knowledge of store inventory control.