Training Instructor - Micro-Fulfillment Centers

Job Summary:

Facilitates training curriculum to team members across the Micro Fulfillment Centers that are designed to provide the skills and foundation for a successful career. Work with various departments and teams within the organization to deliver effective training programs, ensuring training experiences are consistent with company-wide policies, procedures, and strategies. Collaborate with subject matter experts to ensure that the training content is accurate, relevant, and effective. Responsible for creating a positive and effective learning environment that enables learners to achieve their goals and enhance their skills and knowledge while delivering organizational value.

What you will do:

• Design, prepare, and maintain effective learning activities and materials that cater to the needs and goals of the learners. Contributes to the development of new training material by providing insights and sharing lessons learned.
• Collaborate with subject matter experts and instructional designers to regularly update content ensuring materials and training delivery reflect current organizational processes, compliance, regulations, and resource capabilities.
• Delivers instruction that is clear, concise, and engaging to help learners grasp the concepts being taught. Provides support to team members, after training has been completed, in the form of coaching and mentoring.
• Coordinate volunteers from various sites to assist with training of new launching sites.
• Assist in the development, update, and maintenance of training programs for prescription filling, processes, medication dispensing, quality control, and safety protocols.
• Maintain accurate records of training activities, attendance, and assessments.
• Stay current with pharmacy regulations and guidelines related to prescription filling and ensure that all training materials align with the regulations.
• Build partnerships with site leaders and Sr. Pharmacy Technicians.

Job Responsibilities:

• Responsible for maintaining all training materials. Contributes to the development of new training material by providing insights and sharing lessons learned.
• Provides support to team members, after training has been completed, in the form of coaching and mentoring.
• Coordinates efforts with Technical Writer and Content Developer to ensure updates and information related to training is communicated appropriately
• Develops the expertise on new company’s products or services and provides demonstrations, customization and promotion to learners.
• May assist with customer interactions, such as chat, e-mail, and inbound calls during periods of high call volume.
• Assists Training Manager with maintaining a master training schedule that includes all schedules for new hires, nesting, and recurrent and special trainings.
• Collaborates with Training Manager to champion and implement leadership, coaching and employee engagement initiatives for new team members as part of the onboarding/training period.
• Partners with the Performance Research and Analysis team to monitor training trends and make recommendations for continuous growth, enhanced performance and identification of learning needs.
• Collaborates with project managers and business owners to identify training needs at a particular location. Responsible for bringing the need to Training Manager’s attention and implementing the training programs to improve daily operations and assist with onboarding of new initiatives.
• Works within the guidelines of authorized Company policies, programs, procedures, budgets, laws, and good business ethics, coordinates and controls the activities, plans, and programs of the designated areas of responsibility.

About Walgreens

Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

Basic Qualifications

• High School Diploma/GED and at least 2 years experience delivering formal training on how to interact with a customer.
• Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns).
• Intermediate level skill in Microsoft PowerPoint (for example: applying a theme, formatting character spacing, inserting a picture, changing slide layout and theme colors, adding transitions, customizing slide numbers, changing chart style and/or formatting font).
• Experience applying knowledge of principles of adult learning to training delivery.
• Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
• Experience facilitating group discussions (including scribing, recording, timekeeping, and leading discussions).
• Experience in providing training and developing process documentation/user manuals.
• Experience building and maintaining relationships within a team.
• Registered Technician/licensed pharmacy technician in the state where working, if applicable per state Board of Pharmacy requirements OR Willingness to earn a state pharmacy technician license.
• Willing to travel at least 25% of the time for business purposes (within state and out of state).

Preferred Qualifications

• Bachelor’s Degree in Human Resources, Training, Education, Organizational Development, or related area of study,
• Project Management experience.
• Registered Technician/licensed pharmacy technician in the state where working, if applicable per state Board of Pharmacy requirements. OR Willingness to earn a state pharmacy technician license.

This position is hybrid, and must reside near one of the following sites:

Allentown, Pennsylvania

Bolingbrook, Illinois

Brooklyn Park, Minnesota

Canal Winchester, Ohio

Denver, Colorado

Indianapolis, Indiana

Kent, Washington

Liberty, Missouri

Mansfield, Massachusetts

Mechanicsville, Virginia

Memphis, Tennessee

Northlake, Texas

Orlando, Florida

Tolleson, Arizona

West Jordan, Utah

We will consider employment of qualified applicants with arrest and conviction records.

The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Salary Range: $15 - $$30.29 / Hourly