Job Summary
Provides subject matter expert support to the Medication Transition team, including, but not limited to, the following: Brand to Generics, Preferred Generics Transitions, Brand to Brand, Brand to biosimilar, DAW 1 & 2 Optimization, New to Marketplace Transitions and Miscellaneous Client Requests.

Job Responsibilities

• Responsible for the image indexing, pre-QA, reorder, performing test claims, doctor call and pharmacist call back functions in the referral and order processes.
• Monitors the index queue and accurately attaches prescription, referral or other images to patient referral/profile as well as insurance verification.
• Performs activities including data entry, third party exceptions, member and/or prescriber outreach, documenting relevant information in program (e.g., Scriptmed).
• Maintains knowledge of disease states along with related medications and supplies to ensure accurate and complete information and services are provided to patients.
• Researches referrals and requests prescriptions for new or continued treatment from the appropriate MD offices via phone or fax.
• Manages calls to and from internal and external customers for requests for clarification of prescriptions, needing further information or to inform them of a a delay in service due to lack of needed information.
• Assists in developing, updating, and implementing Standard Operating Procedures related to system applications, programs and processes.
• Assists with quality assurance reviews and adjusts workflow balance based on business needs.
• Other responsibilities, including special projects, as judgment or necessity dictate.

About Walgreens
Founded in 1901, Walgreens (www.walgreens.com) has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni-channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

Walgreens is the flagship U.S. brand of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader. Its retail locations are a critical point of access and convenience in thousands of communities, with Walgreens pharmacists playing a greater role as part of the healthcare system and patients’ care teams than ever before. Walgreens Specialty Pharmacy provides critical care and pharmacy services to millions of patients with rare disease states and complex, chronic conditions.

The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.walgreens.com/benefits More Company information is available at www.walgreensbootsalliance.com

Basic Qualifications

• High school diploma from an accredited school or equivalent GED
• Must have an active pharmacy technician license or certification as required by state Board of Pharmacy
• Relevant work experience in a Specialty Pharmacy, PBM, and/or call center setting
• Intermediate proficiency in Microsoft Office Suite of programs
• Good verbal and written communication and interpersonal skills with the ability to communicate in a diplomatic and confidential manner
• Strong initiative with the ability to work in a team environment

Preferred Qualifications

• 3 years' work experience in a pharmacy or specialty pharmacy environment
• 2 years' work experience as Pharmacy Technician or in pharmacy dispensing, or completion of national Pharmacy Technician Certification Program
• Organized and detail oriented with proven problem solving skills

We will consider employment of qualified applicants with arrest and conviction records.
Salary Range: $20.5 - $27.35 / Hourly