Pharmacist Roles within Walgreens
At Walgreens, our neighborhood pharmacies are at the core of how we serve our communities. When most people think of Walgreens, they picture the familiar face of their local pharmacist — the trusted professional they see regularly.
But there’s much more happening behind the scenes. Beyond the pharmacy counter, we have multiple layers of pharmacist support that many patients — and even some team members — may not be aware of.
Our Community Pharmacy Support pharmacists work directly with patients and prescriptions in non-store settings, ensuring accuracy and efficiency. We also have Pharmacist Leaders who drive operational excellence, clinical outcomes, team engagement, and patient care across our locations. At our Support Center, a dedicated team of Corporate Support Pharmacists works across various departments to enhance safety, compliance, operational efficiency, and strategic partnerships.
View the descriptions below to learn more about the different pharmacist roles available at Walgreens.
Please note that this list is subject to change and may not include all roles.
Community Pharmacist Roles
Community Pharmacist
Pharmacists provide expert counseling on medication use, side effects, interactions, and cost-effective options, ensuring patient understanding, safety, and satisfaction. They perform essential tasks such as medication compounding, verification, drug therapy reviews, and medication management. Their role also includes delivering clinical services, promoting health and disease prevention, and supporting compliance to enhance overall patient care and improve patient outcomes.
Pharmacy Manager
The manager staffs and additionally manages an efficient pharmacy workflow and improves pharmacy financials, manages inventory effectively, enhances patient experience, leads the pharmacy staff performance and engagement. Also, ensures the professional development of pharmacy staff by overseeing training, focused coaching, and executing formal performance management initiatives.
Health Service Pharmacist
Dedicated role that provides health services to patients ranging from MTM interventions, asthma programs, quality programs, ambulatory care programs etc., ensuring the compliance with regulatory guidelines, company policies and procedures. May also support staff in pharmacist activities.
Specialty Pharmacist
Evaluates clinical records/complete medication profile reviews and ensures regimens are evidence based and consistent with national guidelines. Through ongoing monitoring, they identify challenges and barriers to therapy and optimize plans for supportive care in collaboration with physician offices.
Resident Pharmacist
The resident will gain experience providing patient care and communicating with prescribers regarding specialty disease states including HIV, HCV, oncology, and solid organ transplant. Residencies also emphasize developing skills related to community outreach and professional advocacy. Additionally, residents typically have opportunities with both experiential and didactic teaching.
Specialty Pharmacy Manager
Manages the day-to-day operations of specialty pharmacy to ensure patients receive a high level of care while maintaining URAC standards. Leverages knowledge of competition and healthcare trends in the specialty space to identify strategic business opportunities. Develops relationships with external partners such as health care providers, industry partners, academic centers, pharmacy leaders, as well as community organizations.
Support Roles
Micro-Fulfillment Pharmacist
Play an integral role in helping to support our community pharmacies by allowing local Pharmacists the benefit of improved focus and increased patient care. Through automation and stream-lined prescription processing, MFC pharmacists dedicate their time to ensuring patients receive quality prescriptions through accuracy and evaluation of appropriateness. By helping to identify ways to optimize pharmacy financials, inventory management, and enhance processes to continually improve safety, MFC pharmacists help reduce occurrence of errors that stem from fatigue on the store front. They leverage automation in a fast-paced environment to help optimize the overall patient experience.
Clinical Outbound Pharmacist
Primarily responsible for outreach calls to patients, including MTM (CMRs and TIPs), Advanced Care interventions, new to therapy counseling, and other targeted outreach, to provide personalized consultations to help them get the most benefit from their medications for chronic disease states by promoting adherence, addressing any barriers, counseling about use of the medications, screening for possible side effects or interactions, and contacting the doctor if necessary to recommend changes. Once calls are completed for the day, we also assist with remote prescription verification activities via Central Utility and other special projects, or pilot outreach campaigns as permitted by state-specific regulations.
Registered Store Manager
Manages the operation of a Walgreens store. Improves store sales, profitability and image through proper merchandising, protection of store assets, the selection, training and development of team members, and modeling and delivering a distinctive and delightful customer and patient experience.
Agile Healthcare Pharmacist
Responsible for overseeing pharmacy initiatives across the region, working closely with the Regional Healthcare Director. Additional responsibilities involve collaborating holistically with a diverse team, including pharmacy managers, store managers, technicians, district managers, healthcare supervisors, directors, and support center staff on various projects and pilots. They serve as a crucial communication link, cascading information from leadership to stores, ensuring team members are well-educated on programs to maximize success, while also relaying feedback up the chain.
Centralized Services Pharmacist
Responsible for performing direct patient care programs, such as Medication Therapy Management, Immunization Services, and Adherence & Clinical Programs, while ensuring business objectives are met through multiple initiatives. The position drives continuous quality improvement, regulatory compliance, and financial performance by optimizing clinical pharmacy services and aligning strategies with company goals. Additionally, the role collaborates with pharmacy staff, fosters teamwork, ensures patient safety through medication reviews, and maintains compliance with industry regulations and company policies.
Leadership Roles
Registered District Manager
Responsible for the operations in a group of Walgreens locations to ensure stores provide a high-quality customer experience, create a cohesive team culture, support business growth, drive corporate initiatives, and coach and guide store and pharmacy managers.
Healthcare Supervisor
Supports pharmacy initiatives in their respective area, working closely with local leadership, pharmacy team members and store managers. Utilizing their knowledge of pharmacy strategy and operations, they offer expertise to help improve and support pharmacy operations, build community partnerships, and ensure compliance with state boards of pharmacy. They also work closely with colleges of pharmacy to ensure successful development and support of future pharmacists.
Regional Healthcare Director
Responsible for the development of strategic plans to promote pharmacy, health, wellness, and beauty revenue. They are responsible for serving as the clinical and quality expert within a geographic area, supporting operations in revenue generation through collaboration with the health systems, health plans, government, sales, and local community organizations. Support the development and assessment of leadership talent through coaching and leading by influence.
Director Pharmacy & Retail Operations
Responsible for retail, pharmacy and healthcare operations execution in their respective geographic areas. They partner with healthcare supervisors and lead district managers to develop area plans to deliver business outcomes. They support building capabilities in their team and providing differentiated support where needed to deliver the company strategy.
Regional Vice President
Responsible for leading retail, pharmacy and healthcare operations withing a specific geographic area in this senior leadership role. Actively engages and collaborates with the support center and other leaders across the enterprise to problem solve to ensure operational excellence in the sites they oversee. Operates as the external brand ambassador and partners with leaders to generate and retain revenue and bring the company strategy to life in our pharmacies.
Vice President of Pharmacy
Various roles responsible for all aspects of pharmacy across the enterprise community and specialty pharmacy businesses, including pharmacy quality, innovation, administration, operations, and specialty pharmacy accreditation programs.
Chief Pharmacy Officer
Plays a crucial leadership role in our organization with key responsibilities including strategic leadership, financial management, quality and safety, operational efficiency, and collaboration of leaders across the company while overseeing pharmacy operations and aligning with the US Healthcare division.
Support Center Roles
Human Resources
Pharmacists can take on various roles in Human Resources where they may support HR activities in a certain line of the business, help recruit pharmacy talent across the enterprise, or built training and development programs to help strengthen our pharmacy team talent. These roles leverage pharmacy expertise and healthcare knowledge to align HR strategies and initiatives with broader business strategies and outcomes.
Sales
Responsible for working with our business to business (B2B) customers, including prescribers, health plans, PBMs, health systems, and pharma. The team builds and manages relationships while educating on the services at Walgreens at an enterprise level to meet their business needs and help them gain access to Walgreens products and services (retail, specialty and mail pharmacy, adherence services, immunizations, etc.) for their patients. Additionally, the role requires strong cross organizational collaboration with many functions across the company (contracting, legal, marketing, store operations, etc.)
Public Policy/ Government Affairs
Responsible for developing and presenting Company views and positions on healthcare public policy. This includes analyzing policy actions that may require compliance as well as formulating policy proposals that can enable practice or business interests.
Pharmacy Innovations
Leads innovative process improvements that streamline pharmacy operations and introduce tools designed to reduce workflow barriers. These enhancements empower pharmacists to spend less time on administrative tasks and more time delivering personalized patient care and clinical services. The result is a more efficient, engaged pharmacy team and improved health outcomes and satisfaction for patients.
Pharmacy Technology
Responsible for supporting the adoption and optimization of pharmacy software systems that power retail pharmacy operations. The position serves as a key liaison between product management, engineering, and operations, ensuring technology solutions align with clinical workflows and business goals. It drives continuous improvement through training, content development, and customer support, while gathering feedback to inform product enhancements. Additionally, the role ensures compliance with industry standards and fosters collaboration across teams to advance innovation in pharmacy practice.
Merchandising
Responsible for the merchandising strategy for Health and Wellness and Beauty Personal Care to deliver best in class category management with a customer focused product offering. Drive a cohesive omnichannel experience that is relevant to our patients and customers.
Marketing
Marketing at Walgreens plays a vital role in supporting our healthcare, pharmacy, and specialty pharmacy businesses by driving strategic engagement across four key areas: generating demand and awareness, crafting compelling thought leadership and brand storytelling, building tailored account experiences, and enabling sales through go-to-market strategies. The team develops a distinctive and impactful healthcare narrative that reflects Walgreens commitment to community health and innovative care models. Through brand positioning, content creation, field events, and targeted campaigns, we amplify this message to connect with partners, providers, and healthcare organizations—strengthening relationships and driving meaningful business growth.
Pharmacy Operations
Pharmacy Operations ensures the efficient, safe, and compliant delivery of pharmacy services by optimizing workflows, supporting pharmacy teams, and maintaining regulatory standards. This role plays a key part in enhancing patient care, improving clinical outcomes, and driving operational excellence across retail and specialty pharmacy settings.
Pharma/Trade
Responsible for ensuring compliance with contractual obligations and regulatory standards in collaboration with pharmaceutical manufacturers, with a focus on pharmacy operations. Key areas include managing hub interactions, pharmacovigilance, REMS programs, pharma training, audits, data quality, and supporting access through the development and presentation of RFPs to manufacturers.
Pharmacy Quality Assurance and Patient Safety
Responsible for collecting, reviewing, and analyzing data and information to provide direct feedback and assistance in order to improve and promote patient safety and quality of care to minimize risk to patients. Using a lean six sigma approach, we use data to provide recommendations for improvements to process, systems and individuals across multiple operating models.
Healthcare Compliance
Collaborates with various teams such as legal, business, marketing, and operations to ensure pharmacy team members comply with relevant federal, state, and payor requirements. The compliance team is also responsible for building a compliance program based on guidance provided by the Department of Justice.
Clinical Services
Responsible for identifying growth levers for the company based on the healthcare needs of the population as well as the pipeline of medications. The team is then responsible for designing and deploying in-person and remote services to engage and care for patients. These teams work collaboratively with partners such pharma, payors, and providers & health systems to bring solutions such as new clinical services and drug launches to life.
Clinical Office
Responsible for ensuring clinical compliance for Walgreens programs, products, marketing, and training for team members, customers, and patients. Designs, develops, and reviews enterprise-wide population health service delivery models utilizing Walgreens’ pharmacy assets. Functions as a clinical subject matter expert to determine clinical value, while supporting healthcare strategy and relevant business decision making.
Pharmacy Affairs
Supports Walgreens Pharmacy and Retail Operations by analyzing and influencing pharmacy regulations, collaborating with government affairs teams, and engaging stakeholders on key policy issues. Responsibilities include researching industry trends, providing regulatory feedback, developing strategies to address legislative changes, partnering with legal teams to manage compliance risks, and serving as a subject matter expert on pharmacy regulations. Additionally, this role manages external relationships with organizations such as NABP, APhA, AACP, ACPE, Schools of Pharmacy, and State Boards of Pharmacy to advance company objectives and support the pharmacy profession. The position may also involve representing the company at legislative or regulatory hearings to advocate for patient care improvements and advance the company’s objectives.
Pharmacy Administration
Responsible for supporting and enabling pharmacy strategies and ensuring our pharmacy teams have the tools and resources necessary to deliver on pharmacy business objectives and initiatives that support our patients and team members. Various roles in this area support core pharmacy business operations such as standard operating procedures and policies, intern and pharmacy talent strategy, administration of third-party plans and billing, business strategy, prescription delivery services, patient access changes and driving prescription pull-through activities, core adherence services and programs, prescription compounding services, and worksite pharmacies.
Third Party
Administration of Third Party plans and billing support in Walgreens pharmacy systems. Ensure accurate claim submission utilizing the NCPDP Telecom standard, automation, and switch vendor solutions. Expanding Walgreens traditional pharmacy billing into medical service space, pharmacist credentialing / enrollment, and direct billing programs. Develop and maintain solutions, processes, and policies to support compliance with federal and state regulations.